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Conquering Difficult Converstaions: Managing Conflict

Managing Conflict
Managing Conflict
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Help supervisors conduct difficult conversations with confidence through Managing Conflict. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.

Conflict management is difficult because no two situations are alike. In this training program, learn more about the various types of conflict and how best each can be moderated. Areas of conflict discussed include those between coworkers, between a supervisor and subordinate, and between two supervisors. By demonstrating effective and ineffective examples of handling conflict, the video teaches supervisors to act in an objective, unbiased manner.

In addition, the program features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources.

Managing Conflict also includes the following:

  • (1) Closed-captioned video - Available on DVD only, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
  • (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.
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