12 Steps to Superior Customer Service
| Program Goals: |
Whenever someone answers a company phone, they make an impression on the caller. Whenever a letter is written on a company's stationery, it makes an impression on the person who reads it. Whenever a receptionist greets a visitor, his or her manner makes an impression on that customer. When a customer has a bad experience with a customer service representative-or a company employee-the blame doesn't fall on the employee, but on the company. And each dissatisfied customer will tell 9 or 10 of his or her acquaintances about the bad experience. For this reason it's vital for employees to know-and-follow-the keys to successful customer service. Includes Leader's Guide. |
| Categories: |
Customer Service |
| Language: |
English |
| Length: |
23 minutes
|
| Number: |
BBCS1001
|
| Price: |
VHS $129.95
DVD $10 more |
To place an order for this video please call 800-794-7233 or Buy Video
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