Service Strategy: The Competitive Edge
| Program Goals: |
This video teaches how to implement an effective Service Strategy. It takes a detailed look at the Service Triangle consisting of Strategy, People and Systems centered around the customer. Interviews with corporate CEOs and Customer Service managers provide a real-world approach to sales strategies. Teaches the 5 phases of developing and maintaining a successful Service Strategy: Understand your Customer, Clarify your Strategy, Educate your Organization, Implement Improvements and Make it Permanent. Includes Leader's Guide. |
| Categories: |
Customer Service |
| Language: |
English |
| Length: |
0 minutes
|
| Number: |
BBCS1006
|
| Price: |
VHS $299.95
DVD $10 more |
To place an order for this video please call 800-794-7233 or Buy Video
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