The Telephone: Your Business on the Line
| Program Goals: |
An organization's image is put on the line every time the phone rings. All employees - not just sales, customer service, or telemarketing personnel - must master corporate policy concerning business phone procedures. The image an employee conveys over the phone is very important since it could be the only contact a customer has with an organization. The Telephone: Your Business on the Line teaches employees proper phone behavior and communication techniques to insure customer satisfaction. Includes Leader's Guide. |
| Categories: |
Customer Service |
| Language: |
English |
| Length: |
22 minutes
|
| Number: |
BBCS1002
|
| Price: |
VHS $299.95
DVD $10 more |
To place an order for this video please call 800-794-7233 or Buy Video
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