Customer Service Central: The Essentials of Great Service
| Program Goals: |
Customer service is one of the most essential ingredients of any company's success. Good service remains the same regardless of the business. The essence of excellent customer service is simple - it's meeting customer needs. How well service providers meet those needs is what distinguishes great service from merely adequate service. As front-line service providers, employees must translate these key ingredients into service-oriented actions that keep customers coming back - and that's exactly what Customer Service Central helps them do. Includes Leader's Guide. |
| Categories: |
Customer Service, Human Resources, Hospitality Training |
| Language: |
English |
| Length: |
0 minutes
|
| Number: |
BBCS1004
|
| Price: |
VHS $299.95
DVD $10 more |
To place an order for this video please call 800-794-7233 or Buy Video
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