Explosive Situations: Defusing the Angry Customer
| Program Goals: |
If your employees spend any time dealing with customers, they're sometimes going to be faced with people who are angry - and some of those people are going to be very angry. Oftentimes, the cause of that anger isn't related to anything your employee or your company has done wrong but, rather, to a misunderstanding or misconception surrounding the situation and that can lead to an explosive situation. Fortunately, however, your employees have several tools that can help them take control of the situation and defuse that angry customer. This video will tell your employees just what those tools are and how they can use them to get to the heart of the problem. Includes Leader's Guide. |
| Categories: |
Customer Service, Hospitality Training, Restaurant Safety, Supermarket Safety |
| Language: |
English |
| Length: |
23 minutes
|
| Number: |
BBCS1003
|
| Price: |
VHS $299.95
DVD $10 more |
To place an order for this video please call 800-794-7233 or Buy Video
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